Ordering & FAQ's

Buy Online or Purchase in Shop

1. Ordering:

You can order online using the basket system, by telephone at 053 9377835, through the post or by email. See Home Page & Contact Us for details of address etc. Your credit or debit card details will be processed by PayPal on our behalf and transferred securely.

2. Payment:

You can pay online using the basket system with your credit/debit card. All major cards can be processed inc VISA and MasterCard etc. Alternatively you can contact us by telephone with your order and credit/debit card details for payment. Other methods of payment include Postal Orders or Cheque via the post (Please note that cheques will be allowed to clear before goods are despatched which usually takes 7 days). Cheques/Postal Orders should be made out to EastWest Mapping and mailed to EastWest, Clonegal, Enniscorthy, Co.Wexford along with details of your order.

3. Delivery Information:

Postage & packing cost to Republic of Ireland is as follows: €3.00 for orders up to €15 in value, €4.00 for orders €15 to €30, €6.00 for orders €30 to €50, postage free for orders over €50. Postage & packing on all other orders outside Ireland is as follows: €4.50 for orders up to €15 in value, €7.00 for orders €15 to €30, €9.50 for orders €30 to €50, €14.00 for orders €50 to €110, postage free for orders over €110. If your country is not listed then please contact us for a shipping quote prior to ordering. Orders are generally despatched in the next following post using An Post. Standard delivery time for Ireland is 1-2 working days. For addresses outside Ireland, allow 3-7 working days. If you are ordering a larger number of maps or a flat map packed in a postal tube (i.e. where package will not fit in your postal box), please ensure that delivery can be made by the postal service.

4. Returns Policy: 

If we have made a packing error and supplied you with the wrong map or publication, we apologise and please contact us to arrange for replacement. If you are not totally satisfied with your purchase or you have simply changed your mind about your purchase then in line with the Distance Selling Regulations, you must advise and return the item(s) at your own expense within 14 days. You will be responsible for the safe return of the goods. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once goods are received at EastWest Mapping, we will either issue a refund or replace the item with another as required. In the latter case, you may have to pay the balance if the replacement map is more expensive and you will need to include a stamped addressed envelope and /or payment. Where the item purchased is a set of maps at a special price, you must return the full set.

5. Privacy Policy / Personal Data:

EastWest Mapping will not store your credit or debit card details. We will normally retain your postal address to facilitate future orders, your address will be kept in accordance with local law and will not be passed to any third party. We do not store your email address, however you may choose to join our mailing list by requesting this. This will enable you to receive 3-6 updates a year by email with news of map updates, new products. We communicate on a weekly basis to our customers via our Facebook page – EastWest Mapping. You need to have a Facebook account and Like our page in order to receive news snippets on local history & placenames, map updates, news etc. EastWest Mapping will handle your information with care and respect your privacy. This Privacy Policy applies to EastWest Maps mobile applications and other interactions with EastWest Mapping including support queries. If you do not agree with the terms of this Policy, do not use the EastWest Maps app. EastWest Mapping collects some personal information as you use our mobile applications in order for the applications to function. When you register with EastWest Mapping we collect your email address, and/or a Facebook or Google numeric account identifier. We collect this to uniquely identify you, enabling you to log in and out of your account. You may choose to record tracks and waypoints using the EastWest Maps mobile application. We do not collect this data. This data belongs to you and you decide whether to share with us (for reporting errors) and/or others. The Apple iOS version of EastWest Maps uses Mapbox for functionality. This includes an option set by Mapbox which will track your location, they use this to upgrade map detail on OpenStreetMap. You can enable or disable this tracking. Click Mapbox Telemetry and select Don’t Participate or Participate as you wish. Purchases of maps within the application are handled by your device app store, and EastWest Mapping collects no personal details from those app stores. We do not directly handle payment card details. Payments are handled by the device app store. Your device asks for your consent before the EastWest Maps mobile application first uses location, and you can withdraw that consent at any time via the device. You can ask us to delete your account and any personal data by contacting EastWest Mapping via www.eastwestmapping.ie If you have a complaint, please contact EastWest Mapping via www.eastwestmapping.ie

Q: Why is 1:30,000 used as a scale on some EastWest Mapping Wicklow maps?

A: We use B1 standard sized paper for our 1:30,000 scale maps. We wish to fit the width of the Dublin & Wicklow Hills on one sheet for the convenience of users. The 1:30,000 scale is the largest scale that we can use that allows for this whilst minimising the number of sheets required. There would be an option of using 1:25,000 and printing both sides of the sheet but this would necessitate an overlap down the centre of the hills which would be highly undesirable from the practical point of view of a hillwalker. The 1:30,000 maps are being replaced by a new 25Series at 1:25,000 scale printed on larger sheets.

Q: How can I measure distance on a 1:30,000 scale map and where can I get a Romer?

A: On our maps printed at 1:30,000 scale, 1 centimetre on the map = 300 metres on the ground, 1 millimetre on the map = 30 metres on the ground. You can use any standard compass with centimetre (& millimetre) graduations. 300 metres will take circa 5 minutes to walk or about 200 double paces. A quick way to estimate distance is to remember that each grid square measures 1 kilometre in height and width. That’s about 15 minutes at typical hillwalking pace. If you wish to use a Romer to measure in metres directly at 1:30,000, these models come highly recommended by one of our customers – http://www.maptools.com/products/AdvCorners.html

Q: Why is there an overlap between the sheets? 

A: The overlap is designed for the convenience of users – to reduce the likelihood of having to carry more than one sheet when in a particular area.

Q: Care Instructions. Are EastWest Mapping maps waterproof?

A: Our maps have been printed on four types of paper: (1) Pretex paper is a resin impregnated paper 120gsm, manufactured in Germany specifically for outdoor applications. It is best described as a water & tear resistant paper. This paper was used on our 1st edition Wicklow maps. (2) Enduro paper is a paper/plastic laminate 100 gsm, manufactured in Germany specifically for outdoor applications. Best described as two thin layers of paper sandwiching a sheet of plastic. It is water resistant and practically impossible to tear using normal pressure. Take care though not to start a cut with a scissors or sharp edge. If this paper gets wet or damp, avoid rubbing or abrasion – otherwise the thin layer of paper can rub off at creases etc. Protect it with a map case or plastic bag to avoid abrasion. (3) Progeo map paper, 90gsm, manufactured in Germany for use on map & charts. This is a good quality paper but it is not waterproof. We offer the same maps fully encapsulated if you require a durable and weatherproof solution for outdoor use. (4) Standard 130 gsm paper is used currently for some temporary reprints: Wicklow East & Dublin & North Wicklow Mountains. This is not water resistant. Both (1) & (2) type papers will soak up some moisture but will not readily fall apart when wet like conventional maps. If the map gets damp during use, on return open the map fully out and leave to dry in a well ventilated spot e.g. over back of a chair etc. It will dry, return to normal and can be refolded for use again. For use outdoors, we recommend treating like conventional paper as in type (3) & (4) i.e. fold the map carefully before going out to the area you’ll be using, avoid stressing any folds and avoid using the same folding creases repeatedly. Insert into a conventional map case or two clear plastic freezer bags – into one bag, fold over open end and insert this end into second bag – your maps will last many years. If you wish to laminate our paper maps, customers have reported to me that they’ve used (1) Milltech Digital Ltd., 021 4308925 info@milltechdigital.com and (2) Map Shop Lamination, 01 620 4124 mapshop@iol.ie

Q: Map legend / Key to Symbols